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Privacy & Policy

The Privacy Policy covers our treatment of personally identifiable information that we collect when you are on a site, web portal or web pages operated or owned by Metatrip or affiliated with Metatrip (“Metatrip Site“), and when you use our services. When using a Metatrip site, you may also use the services offered by other parties. In particular, payment systems are provided by third parties and the information you provide to facilitate payment are collected by such third parties and not Metatrip. This Metatrip Privacy Policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage. Please check the privacy practices of these other companies or persons (if any) to understand how they treat the personally identifiable information that you provide to them and contact them if you have any concerns.

Information Collection and Use by Metatrip

We collect personally identifiable information when you create an account with us or register to receive email newsletters or other offers and promotions. Once you register with us, theoretically you are no longer anonymous to us. In addition, we automatically receive and record information on our server logs from your browser including your IP address, Metatrip cookie information and the page you requested. We use information for three general purposes: to customise the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products by sending you e-mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Metatrip, our subsidiaries or selected business partners.

Your Rights

1. General rights
You have the right to information, correction, deletion, limitation of processing, opposition to processing, and data portability. If processing is based on your consent, you have the right to revoke it with effect for the future. 2. Rights in the processing of data based on legitimate interests According to Article 21 (1) of the GDPR, you have the right to file an objection at any time for reasons arising out of your particular situation against the processing of personally identifiable information relating to you, pursuant to Article 6 (1) of the GDPR (data processing in the public interest) or Article 6 par. 1 f GDPR (data processing for the protection of a legitimate interest); this also applies to a profiling based on this provision. In the event of your objection, we will no longer process your personally identifiable information unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.

3. Rights in direct advertising
If we process your personally identifiable information for the purpose of direct advertising, you have the right according to Article 21 par. 2 GDPR to object at any time to the processing of personally identifiable information relating to you for the purpose of such advertising; this also applies to profiling, where appropriate, insofar as it is associated with such direct advertising. In the event of your objection to processing for the purpose of direct advertising, we will no longer process your personally identifiable information for these purposes.

4. Right to complain to a supervisory authority You also have the right to complain to a relevant data protection supervisory authority about our processing of your personally identifiable information.


We use "cookies" to keep track of some types of information while you are visiting our website or using the Service. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our Service. If your browser rejects cookies from the Service, then the Service will not function properly with your browser, and we are not responsible for any resulting loss of functionality in the Service.

Location Information

If you enable location-based services by the Service and your mobile device, the Service may collect data about your geographic location. Such location data may include, for example, geographic coordinates or other data used to determine your location (using GPS, IP address, Wi-Fi, or other technology to determine the location of your device), the time when such data is collected, and an identifier that we may use to correlate such data to you (collectively, the “Location Data”). The Location Data may be collected, stored, and processed by us and/or by our third-party location licensors or service providers. We may use the Location Data to analyze usage of the Service, to improve the Service, and to provide the Service to you (e.g., by providing you with location-based recommendations of places we think you might want to visit through the Service when you are exploring a new city). We will not share Location Data with anyone other than our licensors or service providers who provide the location services for the Service. If any such third-party licensor or service provider collects, stores, or processes any Location Data for the Service, we contractually require that they not use the Location Data for their own purposes (other than analyzing and improving their location products and services) or share this data with anyone but us (other than aggregated, anonymized data that does not identify any individuals).You may enable or disable location services at any time using the settings in your device’s operating system.

Public Forums

We make discussion areas available to our Service's users and visitors. Any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose any personal data. Please consult the Community Guidelines when posting comments on them for other specific information.

Disclosure of Your Information to Third Parties

Disclosure Authorized or Required By Law. You acknowledge and agree that we may disclose information you provide if:
• we believe in good faith that we are authorized or required to do so by law, including to respond to requests or orders relating to law enforcement, national security, or any legal process; or
• you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information; or
• we believe that disclosure is reasonably necessary or appropriate to protect or defend the rights or property of us or a third party or to protect someone's health or safety.

Disclosure to Trusted Third Parties By Us.

We will only share your information with third parties in the ways defined in this Privacy Policy. For example, when you access a page on our website, a cookie may be automatically set by us or by our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.
We may share and/or make available your publicly accessible personal data such as your name, profile picture, reviews, traveller photos and posts to carefully selected third parties with whom we have a contractual relationship. We may share your personal data with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer support agents or technology infrastructure providers (such as a provider of location services, as described above) may need access to your information to perform services for you. We require that your information be treated as private and confidential by such service providers and not be used for any other purpose than we authorize. In addition, from time to time, we may share certain personal data (such as email or mailing address) about our user base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our users. If you do not wish to receive offers from our trusted partners, you can change your email preferences at any time by following the steps outlined in the "Choice/Opt-Out" section below.
We may also share and/or transfer your personal data to our group companies.
Information Transferred As a Result of Sale of Business. In the event that we are acquired by another company, your personal data may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your personal data is collected or used.

Third-Party Advertising

We may use third-party advertising agencies or other service providers to serve ads on the Service on our behalf or on behalf of third-party advertisers (e.g., retailers of goods or services). These companies may employ cookies and web beacons to measure advertising effectiveness. If you click on a link to a third-party website or service, then the third party’s website or service would be subject to that third party’s privacy policy and terms of use.

Data Stored in Indonesia

We are based in Indonesia. The information collected in connection with the Service (including personal data) is stored and processed in Indonesia. If you reside outside Indonesia, in accessing or using the Service, you consent to the collection, transfer, use, storage and disclosure of your information in Indonesia, as described in this Privacy Policy and as governed by Iindonesian Law. Users may not access, use, or register for the Service if prohibited by law in their country of residence.


We have security measures in place that are designed to protect against the loss, misuse and alteration of the information stored in our database. We will exercise reasonable care in providing secure transmission of information between your computer or mobile device and our servers. However, no information transmitted over the Internet can be guaranteed 100% secure, so we cannot ensure or warrant the security of any information transmitted to us over the Internet and accept no liability for any unintentional interception or misuse.

Links to Other Sites

If you click on a link in our Service to a third party’s site or service, your visit to any such third-party site or service would be subject to the privacy policy and terms of such third-party site or service. We are not responsible for the privacy practices or the content of such third-party sites or services or of any third party advertisers.

Acceptance of Privacy Policy

Your use of any of our Services is subject to this Privacy Policy and our Terms of Use. BY USING ANY PORTION OF OUR SERVICE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND THE TERMS OF USE.


Any information that is collected is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy from time-to-time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on the Service or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use the Service after those changes become effective, you are agreeing to be bound by the revised policy.