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Term & Conditions

Metatrip is a metasearch website that helps you decide on where to travel and find the best price for attraction tickets. We collect and compare attraction ticket prices from several ticket provider websites in over 8 currencies. The Services are offered to you conditioned on your acceptance without modification of these terms of service (“Terms”). Your access, use of the Services and any content made available through the Services constitutes your agreement to these Terms.

1. Limitations on Use

You agree that you will use the Services solely for your own personal, non-commercial, lawful purposes, and in accordance with these Terms. You will only use the Services to make legitimate inquiries, reservations or purchases, and not for any purpose that is unlawful or prohibited by these Terms, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You further agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Services and will not send automated queries of any sort to the Services.

2. Changes

Metatrip reserves the right to modify or terminate the Services from time to time, for any reason, and without notice, without liability to you, any other user or any third party. Metatrip reserves the right to change these Terms in the future and asks that you review these Terms from time to time so that you will be aware of any changes. A copy of the current Terms will be readily accessible at our web site at www.metatrip.com. Your continued use of the Services following any change will be subject to the Terms in effect at the time of your use. Except as expressly described in this Section 2, you and Metatrip can only modify these Terms in a written document signed or otherwise accepted by you and by us.

3. Privacy

The Metatrip privacy policy is available for your review at https://www.metatrip.com/privacy/. You consent to the information practices and disclosures set forth in that policy, and agree that those practices are reasonable.

4. Indemnification

You agree to defend and indemnify Metatrip, its subsidiaries, affiliates, and associated companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of (a) your breach of these Terms; (b) your violation of any law or the rights of a third party; or (c) your use of the Services.

5. Trademark Notices

Metatrip’s logo(s) and slogan(s) are trademarks of Metatrip. Other product and company names mentioned herein may be the trademarks of their respective owners. Unauthorized use of the Services and/or the materials contained on this website may violate applicable copyright, trademark or other intellectual property laws or other laws.

6. We do not sell the Products

The Platform is a ticket and tour search engine that provides users with price comparisons for them. Metatrip does not provide, own or control any of the services and products that you can access through our Platform. The products are owned, controlled or made available by third parties (the “Ticket Providers”), either directly or through a facilitator (e.g., an online travel company). The Ticket Providers are responsible for the Products. The booking of a Product takes place solely on the platforms of the Provider. The Ticket Provider’s terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Your interaction with any Ticket Provider accessed through our Platform is at your own risk, and Metatrip does not have any responsibility should anything go wrong with your booking. Metatrip has no control over the Products or Ticket Providers. Metatrip hosts content, including prices, images and other information, made available by or obtained from Ticket Providers (“Provider Content”), as well as content provided by users, such as comments, ratings and other information (“User Content” and together with the Provider Content, the “Content”). Metatrip is in no way responsible or liable for the accuracy, quality, completeness, reliability, timeliness or trustworthiness of the Content, and Metatrip has no influence over the Content. In particular, we do not guarantee that Provider Content, in particular the prices reflected therein, will be updated in real time or that a particular Product will be available. As a result, the price displayed by a Provider may not correspond to that displayed on our Platform. The ratings displayed on this Platform are intended as only general guidelines, and the we do not guarantee the accuracy of the ratings or of any User Content.

7. Third-party Providers and Sites

1. The third parties offering travel product options, or products or services that are accessible or bookable through the Services are independent contractors and are not agents or employees of Metatrip or its subsidiaries, associated companies or affiliates.
2. You agree that Metatrip is in no way responsible for the accuracy, timeliness or completeness of information it may obtain on your behalf from these travel product providers or travel deal providers.
3. You have to transact with and make payment directly to third party travel service providers or their agents which are displayed by the Services. Your interaction with any travel product provider accessed through the Services is at your own risk and may be based on terms and conditions imposed independently of Metatrip by such third parties, and Metatrip shall have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
4. Furthermore, the Metatrip owned or branded websites and the Services contain hyperlinks to websites operated by parties other than Metatrip. Metatrip does not control such websites and is not responsible for their contents. Metatrip also does not control the contents of or information published by any third party travel deal provider. Metatrip’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

8. Currency

The Products presented on the Platform are displayed in the currency you have selected. If you do not select any currency, the relevant currency for the respective top-level domain will be used as the default. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time. Some Products may also be sold in another currency than the one preset or chosen by you for the display of the search results. Actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date’s exchange rate. All displayed prices include, the applicable sales tax.

9. Prohibited Activities

The content and information on our Platform (including, but not limited to, price and availability of tickets) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your itinerary (and related documents) for your tickets booked through our Platform, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Platform. Additionally, you agree not to: use our Platform or its contents for any commercial purpose; make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; access, monitor or copy any content or information of our Platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; violate the restrictions in any robot exclusion headers on our Platform or bypass or circumvent other measures employed to prevent or limit access to our Platform; take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; deep-link to any portion of our Platform (including, without limitation, the purchase path for any tickets and tours) for any purpose without our express written permission; or "frame", "mirror" or otherwise incorporate any part of our Platform into any other website without our prior written authorization. If your activity on our Platform shows signs of fraud, abuse or suspicious activity, Metatrip may deny its services to you. If you have conducted any fraudulent activity, Metatrip reserves the right to take any necessary legal action and you may be liable for monetary losses to Metatrip, including litigation costs and damages.

10. Our liability is limited

Metatrip makes no representations about the suitability of the Content displayed on our Platform for any purpose. The display on our Platform of a Product or any Content does not in any way imply, suggest, or constitute a recommendation by Metarip of that Product or that Content, or any sponsorship or approval of such Product or such Content by such Provider, or any affiliation between such Provider and Metarip. All Content and any other information provided on our Platform are provided “as is” without warranty of any kind. Metatrip disclaims all warranties and conditions that this Platform, its servers or any email sent from Metatrip are free of viruses or other harmful components. Metatrip hereby disclaims all warranties and conditions with regard to any Content or any other information provided on our Platform, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

11. Dispute Resolution

Metatrip is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Platform, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Statement (“Claims”) by contacting Metatrip’s Customer Support Center here at contact@metatrip.com within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us and our subsidiaries. This also includes any Claims that arose before you accepted these Terms, regardless of whether prior versions of the Terms required arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms as a court would. Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Arbitration Rules and specifically Consumer Arbitration Rule R-14, which gives the arbitrator the power to rule on all issues concerning the arbitrability of any claim or counterclaim. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees. You may choose to have an arbitration conducted by telephone, based on written submissions or in person in the state where you live or at another mutually agreed location. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Metatrip’s Legal” at Jl. Ks. Tubun No.83, RT.4/RW.5, Slipi, Palmerah, West Jakarta City, Jakarta 11410, Indonesia. If we request arbitration against you, we will give you notice at the email address or street address you have provided. The AAA's rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to these Terms. An arbitration decision may be confirmed by any court with competent jurisdiction.

12. Contact

If you require further information about Metatrip or have any suggestions concerning how to improve the Metatrip Services and/or Metatrip Platforms, please contact us here. Alternatively, you can write to us at Jl. Ks. Tubun No.83, RT.4/RW.5, Slipi, Palmerah, West Jakarta City, Jakarta 11410, Indonesia.